Impacts of the global crisis on micro and small lodging businesses in an island location
DOI:
https://doi.org/10.21574/remipe.v12i2.563Keywords:
Crises, Micro and small enterprises, Pandemic, Impacts, Hospitality industryAbstract
This article aims to identify the impacts of the pandemic on micro and small lodging businesses in Fernando de Noronha. It is a qualitative multiple-case study involving 15 micro and small lodging enterprises. Data were collected primarily through face-to-face semi-structured interviews and secondary sources, using content analysis supported by ATLAS.ti software. The results indicate that these micro and small businesses experienced both positive and negative impacts. Positive impacts included intensified government actions, staff training, and the availability of credit lines. Conversely, negative impacts were manifested through compromised mental health, the closure of the destination, strict reopening protocols, the use of financial reserves to survive, the inability to generate revenue, reduced tourist flow, and indebtedness. Research on crises affecting micro and small hospitality businesses in Brazilian island environments remains scarce; thus, this study seeks to contribute to scientific knowledge regarding how such businesses cope with disasters and external events, aiming to inform the development of public policies. Consequently, managers can better prepare for and handle crisis situations, thereby mitigating the loss of competitiveness.
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